Useful contacts in the world of consumer credit.....
Click on one of the links below to go to the chosen part of the list:
Central and Local Government agencies (back to top)
Consumer
Direct
OFT's nationwide first-line consumer advice line
Tel. 08454 04 05 06
Web www.consumerdirect.gov.uk
Department of Trade & Industry
10 Victoria Street, London SW1H 0NN
Tel. 020 7215 5000
Web
www.dti.gov.uk
Office of Fair Trading
Fleetbank House,
Tel. 08457 224499
Web
www.oft.gov.uk
Email
enquiries@oft.gov.uk
Information Commissioner
Wycliffe House,
Tel. 01625 545700
Web
www.informationcommissioner.gov.uk
Email
mail@ico.gsi.gov.uk
Financial Services Authority
25 The North Colonnade,
Tel. 020 7676 1000 (consumers 0845 606 1234)
Web
www.fsa.gov.uk
Email
enquiries@fsa.gov.uk
Financial
Services Compensation Scheme
Tel. 020 7892 7300
Web
www.fscs.org.uk
Institute of Consumer
Affairs
Web
www.icanet.org.uk
Email
info@icanet.org.uk
Trading Standards Institute
1 Sylvan Court, Sylvan Way, Southfield Business Park,
Basildon, Essex
SS15 6TH
Tel. 0870 872 9000
Web
www.tradingstandards.gov.uk
and
www.consumercomplaints.org.uk
Consumer agencies (back to top)
Consumer Credit Counselling Service
Wade House, Merrion Centre,
Tel. 0800 138 1111
Web
www.cccs.co.uk
Email
info@cccs.co.uk
Credit Action (National Money
Education charity)
Web
www.creditaction.com
European
Consumer Centre
Tel. 08456 04 05 03
Web
www.ukecc.net
Email ecc@tsi.org.uk
Advice
UK
(also known as Advice UK)
Tel. 020 7407 4070
Web www.adviceuk.org.uk
Financial
Services Compensation Scheme
7th floor Lloyds Chambers
Portsoken Street
London E1 8BN
Tel. 020 7892 7300
Web
www.fscs.org.uk
Email
enquiries@fscs.org.uk
Financial Services Ombudsman
(Walter Merrick)
South
Tel. 0845 080 1800
Web
www.financial-ombudsman.org.uk
Email
enquiries@financial-ombudsman.org.uk
Money Advice Association
Tel. 01476 594970
Web
www.m-a-a.org.uk
Money
Advice Scotland
Tel. 0141 572 0237
Web
www.moneyadvicescotland.org.uk
National Association of Bank and Insurance
Customers
Web www.lemonaid.net
National Association of Citizens Advice
Bureaux
(also known as Citizens Advice)
Myddelton House, 115-123 Pentonville Road
Tel. 020 7833
2181
Web
www.nacab.org.uk
www.adviceguide.co.uk
National Association
of Mortgage Victims
PO Box 1869, Cheadle, Stoke on Trent ST10 4WA
Tel. 01889 507394 Fax 01889 507398
Web
www.namv.org.uk
Email
info@namv.org.uk
National Consumer Federation
c/o
Brunel
University, Uxbridge, Middlesex UB8 3PH
Tel. 01895 203085
Web
www.ncf.info
Email
office@ncf.info
National
Debtline
The Arch, 48 - 52 Floodgate Street, Birmingham B5 5SL
Tel. 0808 808 4000 Fax 0121 703
6940
Web
www.nationaldebtline.co.uk
Payplan
Kempton House, Dysart Road, GRANTHAM NG31 7LE
Tel. 0800 085 4298
Web
www.payplan.com
Safe Homes Income Plans
PO Box 516 Preston Central Lancs PR2 2XQ
Tel. 0870 2416060
Web
www.ship-ltd.org
Email
info@ship-ltd.org
UK
Insolvency Helpline
Administration Centre, 788-790 Finchley Road,
London NW11 7TJ
Tel. 0800 074 6918
Web
www.insolvencyhelpline.co.uk
Trade Associations (back to top)
British Bankers' Association
Pinners Hall,
Tel. 0207 216 8896
Web
www.bba.org.uk
Banking
Code Standards Board
Web
www.bankingcode.org.uk
British Cheque Cashers Association
PO Box 3414, Chester CH1 9BF
Tel. 01244 505904
Web
www.bcca.co.uk
Email
info@bcca.co.uk
Building Societies Association
3 Savile Row,
Tel. 020 7437 0655
Web
Consumer Credit Association of the
Tel. 01244 312044
Web
www.ccauk.org
Email
cca@ccauk.org
Consumer Credit Trade Association
Suite 8, The Wool Exchange, 10 Hustlergate, Bradford, BD1 1RE
Tel. 0845 2571166
Web
www.ccta.co.uk
Email
info@ccta.co.uk
Corporation of Finance
Brokers
PO Box 1387, Sutton Coldfield B74 4HD
Tel. 0121 353 9877
Web
www.cfbweb.co.uk
Email
bryan.trueman@zoom.co.uk
Council of Mortgage Lenders
3 Savile Row,
London W1X 9AF
Tel. 020 7434 0075
Web
www.cml.org.uk
Email
info@cml.org.uk
Finance & Leasing Association
2nd Floor, Imperial House, 15-19 Kingsway,
Tel. 020 7836 6511
Web
www.fla.org.uk
Email
info@fla.org.uk
Finance Industries Standards Association
8 Parrys Court, Northgate, Sleaford, Lincs NG34 7BN
Tel. 01529 305698
Web
www.fisa.co.uk
Email
compliance@fisa.co.uk
Mortgage Code Compliance Board
University Court Stafford ST18 0GN
Tel. 01785 218200
Web
www.mortgagecode.com
Email
enquiries@mortgagecode.org.uk
National Association of Commercial Finance
Brokers
18 Gandy Street, Exeter EX4 3LS
Tel. 01392 491551
Web
www.nacfb.org
Email
chief.exec@nacfb.org
National Pawnbrokers Association
Chiltern Court, 37 St Peters Avenue, Caversham,
Reading RG4 7DH
Tel. 0845 6120640
Web www.thenpa.com
Email
des.milligan@thenpa.co.uk
Other relevant agencies (back to top)
Advertising Standards Authority
2 Torrington Place, London
Tel. 020 7580 5555
Web
www.asa.org.uk
Direct Marketing Association
Haymarket House,
Tel. 020 7321 2525
Web
Email
consumer.help@dma.org.uk
PhonepayPlus
Tel. 020 7940 7474 Consumer line 0800 500212
Web
www.phonepayplus.org.uk
This page was last updated on 19/10/08 .