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Useful contacts in the world of consumer credit.....

Click on one of the links below to go to the chosen part of the list:

 

Central and Local Government agencies       (back to top)

Claims Regulation Service
Monitoring and Compliance
Unit 57
60 High Street
Burton–upon–Trent
Staffs DE14 1JS
Tel 0845 450 6858
Web www.claimsregulation.gov.uk
Email info@claimsregulation.gov.uk

Consumer Direct
OFT's nationwide first-line consumer advice line 
Tel. 08454 04 05 06
Web www.consumerdirect.gov.uk

Department of Trade & Industry
10 Victoria Street, London SW1H 0NN
Tel. 020 7215 5000
Web www.dti.gov.uk

Office of Fair Trading
Fleetbank House, 2-8 Salisbury Square, London EC4Y 8JX
Tel. 08457 224499
Web www.oft.gov.uk
Email enquiries@oft.gov.uk

Information Commissioner
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel. 01625 545700
Web www.informationcommissioner.gov.uk
Email mail@ico.gsi.gov.uk

Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall, London E14 9SR
Free complaint tel. 08000 234 567 from landlines 0300 123 9 123 from mobiles
Web www.financial-ombudsman.org.uk
Email complaint.info@financial-ombudsman.org.uk

Financial Services Authority
25 The North Colonnade, Canary Wharf, London E14 5HS
Tel. 020 7676 1000 (consumers 0845 606 1234)
Web www.fsa.gov.uk
Consumer website www.moneymadeclear.fsa.gov.uk
Email enquiries@fsa.gov.uk

Financial Services Compensation Scheme
Tel. 020 7892 7300
Web www.fscs.org.uk

Institute of Consumer Affairs
Web www.icanet.org.uk
Email info@icanet.org.uk

Trading Standards Institute
1 Sylvan Court, Sylvan Way, Southfield Business Park, Basildon, Essex SS15 6TH
Tel. 0870 872 9000
Web www.tradingstandards.gov.uk and www.consumercomplaints.org.uk

Consumer agencies        (back to top)

Consumer Credit Counselling Service
Wade House, Merrion Centre, Leeds LS2 8NG
Tel. 0800 138 1111
Web www.cccs.co.uk
Email  info@cccs.co.uk

Credit Action (National Money Education charity)
Web www.creditaction.com

European Consumer Centre
Tel. 08456 04 05 03
Web www.ukecc.net
Email ecc@tsi.org.uk

Advice UK
 (also known as Advice UK)
Tel. 020 7407 4070
Web www.adviceuk.org.uk

Financial Services Compensation Scheme
7th floor Lloyds Chambers
Portsoken Street
London E1 8BN
Tel.  020 7892 7300
Web www.fscs.org.uk
Email enquiries@fscs.org.uk

Financial Services Ombudsman (Walter Merrick)
South Quay Plaza , 183 Marsh Wall, London E14 9SR
Tel. 0845 080 1800
Web www.financial-ombudsman.org.uk
Email enquiries@financial-ombudsman.org.uk

Money Advice Association
Tel. 01476 594970
Web www.m-a-a.org.uk

Money Advice Scotland
Tel. 0141 572 0237
Web www.moneyadvicescotland.org.uk

National Association of Bank and Insurance Customers
Web www.lemonaid.net

National Association of Citizens Advice Bureaux
 (also known as Citizens Advice)
Myddelton House, 115-123 Pentonville Road London N1 9LZ
Tel. 020 7833 2181
Web www.nacab.org.uk    www.adviceguide.co.uk

National Consumer Federation
Web www.ncf.info
Email office@ncf.info

National Debtline
The Arch,  48 - 52 Floodgate Street, Birmingham  B5 5SL
Tel. 0808 808 4000 Fax 0121 703 6940
Web www.nationaldebtline.co.uk

 Payplan
Kempton House, Dysart Road, GRANTHAM NG31 7LE
Tel. 0800 085 4298
Web www.payplan.com

Safe Homes Income Plans
PO Box 516 Preston Central Lancs PR2 2XQ 
Tel. 0870 2416060
Web www.ship-ltd.org
Email info@ship-ltd.org

UK Insolvency Helpline
Administration Centre, 788-790 Finchley Road,
London NW11 7TJ
Tel. 0800 074 6918
Web www.insolvencyhelpline.co.uk

Trade Associations       (back to top)

British Bankers' Association
Pinners Hall, 105-8 Old Broad Street, London EC2N 1EX
Tel. 0207 216 8896
Web www.bba.org.uk

Banking Code Standards Board
Web www.bankingcode.org.uk

British Cheque and Credit Association
 PO Box 3414, Chester CH1 9BF
Tel. 01244 505904
Web www.bcca.co.uk
Email info@bcca.co.uk

Building Societies Association
3 Savile Row, London W1X 9AF
Tel. 020 7437 0655
Web www.bsa.org.uk

Consumer Credit Association of the United Kingdom
 Queens House, Queens Road, Chester CH1 3BQ
Tel. 01244 312044
Web www.ccauk.org
Email cca@ccauk.org

Consumer Credit Trade Association
Suite 8, The Wool Exchange, 10 Hustlergate, Bradford, BD1 1RE
Tel. 0845 2571166
Web www.ccta.co.uk
Email info@ccta.co.uk

Corporation of Finance Brokers
PO Box 1387, Sutton Coldfield B74 4HD
Tel. 0121 353 9877
Web www.cfbweb.co.uk
Email bryan.trueman@zoom.co.uk

Council of Mortgage Lenders
3 Savile Row, London W1X 9AF
Tel. 020 7434 0075
Web www.cml.org.uk
Email info@cml.org.uk

Finance & Leasing Association
2nd Floor, Imperial House, 15-19 Kingsway, London WC2B 6UN
Tel. 020 7836 6511
Web www.fla.org.uk
Email info@fla.org.uk

National Association of Commercial Finance Brokers
18 Gandy Street, Exeter EX4 3LS
Tel. 01392 491551
Web www.nacfb.org
Email chief.exec@nacfb.org

National Pawnbrokers Association
Chiltern Court, 37 St Peters Avenue, Caversham, Reading RG4 7DH
Tel. 0845 6120640
Web www.thenpa.com
Email des.milligan@thenpa.co.uk

Other relevant agencies       (back to top)

Advertising Standards Authority
2 Torrington Place, London WC1E 7HW
Tel. 020 7580 5555
Web www.asa.org.uk

Direct Marketing Association
Haymarket House, 1 Oxendon Street , London SW1Y 4EE
Tel. 020 7321 2525
Web www.dma.org.uk
Email consumer.help@dma.org.uk

PhonepayPlus
Clove Building, 4 Maguire Street, London SE1 2NQ
Tel. 020 7940 7474      Consumer line 0800 500212
Web www.phonepayplus.org.uk

This page was last updated on 29/04/10 .